Tech Support

Calculating the ROI of remote support for your business

The case for using remote support is simple: remote support reduces the number of costly and time-consuming service trips to on-site devices. Whether you're supporting point of sale devices,.... Read On

Comparing The Best remote Support tools - PC Pro Magazine reviews LogMeIn, Netop Remote Control, NetSupport Manager, and DameWare

PC Pro Magazine has reviewed some of the “biggest names” in the remote support software game, evaluating security, ease of setup and use, and cost. Let’s see how they stack up. Read On

GDPR: TL;DR? The 5 Keys to Compliance You Need to Know

The GDPR, or the General Data Protection Regulation, will govern the way businesses process, move, and store the personal data of EU citizens. Organizations within the EU will be affected of course,.... Read On

Remote Access and GDPR Part 5: The Right-to-be-Forgotten

Hello and welcome once again to our ongoing series on the upcoming General Data Protection Regulation and its impact on the use of remote access and control software. This week we’ll be digging into.... Read On

Remote Access and GDPR Part 4: Data Minimization

Welcome back to our ongoing series on the 2018 General Data Protection Regulation, where we dive into the upcoming EU regulation and how it will impact the way we use remote access tools. Today our.... Read On

Audit logging now available in the Netop Portal

During the early morning hours of October 25th, Netop released an update to the Netop Remote Control Portal. This update introduces a new audit logging capability, providing users with a thorough.... Read On

Netop Remote Control 12.65: Faster and easier setup and improved response time

Today, we released Netop Remote Control version 12.65.  With a streamlined process for enrolling Windows based Hosts, improved security and new management capabilities for mass deployments, Netop.... Read On

Secure Remote Privileged Access for Your Vendors’ Technicians

Many organizations depend on a variety of external vendors to support their IT infrastructure, network and systems. In many cases, they overlook remote third-party access as a privileged access point.... Read On

[INFOGRAPHIC] Your Custom ROI of Remote ATM Support

If you don’t have a remote support solution installed on your ATM fleet, you are likely spending far too much on maintenance and upkeep of your equipment. Our latest infographic calculates how much.... Read On

Trustwave Report: Malware Continues to Exploit Unsecured Vendor Access

Unsecured remote access accounted for 29.7% of network compromises in 2016, more than double than the year prior, according to findings from the Trustwave Global Security Report. Read On

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