PC Pro Magazine has reviewed some of the “biggest names” in the remote support software game, evaluating security, ease of setup and use, and cost. Let’s see how they stack up.
LogMeIn GoToAssist Remote Support 3.5 - ★★★★ (4/5)
The low cost and manageable pricing structure make this “easy to use” software a great option for SMBs. Remote technicians will be pleased with the selection of useful tools, but they may find some of the security features are on the lighter side—for example, authentication is done through web-generated access codes only, and hosting is limited to the cloud.
"GoToAssist is ideal for SMBs that want an easily deployed cloud-hosted support solution- as long as you don’t need to connect to Linux systems."
Netop Remote Control 12.64 - ★★★★★ (5/5)
We would be remiss if we did not brag that Netop Remote Control received a perfect score of five stars (for the second year in a row!) for our “great security and value.”
For new Netop Remote Control accounts, Author Dave Mitchell remarks, “setup could hardly be simpler,” with auto-generated enrolment packages taking less than a minute to install on each Windows 10 PC tested.
When managing the specific roles and permissions for these accounts, Mitchell writes,
“Netop scores highly for security: it’s easy to determine which technicians have full access to host systems, who gets view-only access, and set all sorts of granular permissions in between.”
Whether your business requires the airtight configuration of an on-premises remote support console, a secure yet nimble cloud-based solution, or a combination of the two, PC Pro recommends Netop Remote control as a “great hybrid support solution.”
NetSupport Manager 12.5 - ★★★★★ (5/5)
Also topping the list is NetSupport Manager, which is “big on features” and “a joy to use.” Managing multiple accounts and permissions is made easy and “intuitive,” with tools that can automatically sort users based on chosen criteria, and customizable authentication methods based on security needs. What is not customizable, however, is the type of remote connection—in version 12.5, NetSupport does not allow remote connections to be made over the web.
SolarWinds Dameware Remote Support 12.0.5 – ★★★★ (4/5)
Dameware’s strength is in its ability to start providing remote support “right out of the box with almost no configuration,” making it a “great choice for growing businesses.” It has many of the functionalities we come to expect from a remote support tool, including “particularly good” [integration with] Active Directory”. However, Dameware falls short when it comes to taking hardware inventory, and at times the interface may leave users with “a confusing array of dozens of tabs.”
Our competitors bring tons of value to the market, with many solutions focused on simplicity and out-of-the-box functionality. However, for businesses that demand flexible configuration for complex environments, steadfast network security, and compliance with regulatory standards like PCI, GDPR, and HIPAA, Netop Remote Control is the clear winner of the bunch.