Tech Support

Eight Things We Learned at the HDI Conference

The Netop team had a great time at the HDI Conference last week in Orlando and we enjoyed the opportunity to connect with existing customers as well as meet representatives from so many other attending companies. As with any conference, there are always a number of takeaways.  Here are eight things we learned at this year’s show:

  1. The HDI attendees are great. Conversations came easy and people were very open to sharing information about their environments, what’s working well and what areas they’re struggling with. As an exhibitor, these details are incredibly valuable.
  2. Secure remote access solutions are in demand. There’s definitely a strong need for secure remote access solutions. We generated a lot of interest from companies not only struggling to securely support laptops and desktops but also point-of-sale equipment and unattended 1.JPG
  3. You can’t beat the weather. For a couple guys from Chicago and one from Denmark, Orlando is a great place to visit in April. Seeing and feeling the sun brought back fond memories of what we hope to experience a few months from now in our respective cities.
  4. HDI's popularity continues to grow. It’s reported that more than 2,500 people attended this year’s event which, we believe, is a new record.
  5. Chat is still an emerging channel. Many companies have yet to introduce chat to engage customers/employees but are actively evaluating the channel as a new way to handle support requests.
  6. Android devices are on the rise. As the popularity of Android continues to grow, companies need solutions/processes for managing end user smartphones and tablets.
  7. Chat for apps received rave reviews. Our software development kit (SDK) for Live Guide garnered a lot of interest, particularly from universities. The capability enables organizations to integrate live chat into an existing iOS or Android app. Considering universities need to support students, and students rarely look up from their smartphones, the SDK and a university’s app appears to be a match made in heaven.
  8. HDI attendees love giveaway items. Despite arriving with hundreds of brochures, pens and our highly-regarding headphone organizers, we left Orlando completely empty handed. From what we gathered, we weren’t the only vendor where this happened.

Over the next few weeks, we look forward to connecting with those we met at the show!


March 6, 2019 at 3:55 PM
In "Remote control software"
March 1, 2019 at 1:12 PM
In "Remote Support Software"
August 6, 2018 at 11:02 AM
In "Secure remote access", "Remote Access", "manufacturing", "automotive", "production"

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