Tech Support

“It’s like magic.” – How Gilbarco Resolves Hundreds of Daily Service Calls with Remote Support

As the world’s leading supplier of gas station and convenience store equipment, Gilbarco Veeder-Root’s fuel dispensers, POS systems, tank gauges, and other retail solutions are found across the world.

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Of course, somebody has to make sure these systems are maintained and resolve technical issues as they arise. Meet Gary Buchelt, Support Center Manager at Gilbarco. Gary’s team responds to 1,500 support calls a day, many requiring help desk technicians to remotely access Gilbarco products. To do so, Gary and the Gilbarco team rely on Netop Remote Control.

The result is reduced downtime and higher customer satisfaction. “It’s like magic. It just works,” says Gary…

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June 5, 2013 at 11:27 AM
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