Tech Support

"Netop Remote Control is our lifeline."

Carl's Jr. and Hardee's restaurants choose Netop for PCI-compliant access

With more than 3,600 locations around the globe, CKE Restaurants Holdings, Inc. (“CKE”) owns, operates and franchises some of the best known quick service restaurant brands. At Carl’s Jr.®, Hardee’s®, Green Burrito® and Red Burrito® restaurants, the on-site management and staff deliver high-quality food in a welcoming environment. CKE’s central support teams tackle multiple in-store technical service needs so restaurant teams can focus on their customers, not system or application headaches. To provide PCI-compliant support to their locations, CKE turns to Netop Remote Control.

“Netop Remote Control is our lifeline to our restaurants,” said Brian Jensen, vice president of technical services for CKE. “Our managers and restaurant staff are focused on pleasing our guests, so we don’t want them to stress over technical issues.”

After using a variety of remote access tools, CKE chose to consolidate their support with Netop Remote Control. “PCI requirements have to be met when we are accessing the store network,” said Jensen. “As PCI compliancy demands became more stringent, we decided to move to Netop.”

To learn more about how CKE uses Netop to achieve PCI-compliant remote access, read the full use story here.


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