Tech Support

NRC 12.61 - big value from a minor release

On May 17, Netop Remote Control version 12.61 becomes available. Technically, this is a “minor” update, but if you manage hardware with Intel vPro technology, you’ll find major value with this new release.

The new version includes a variety of updates, fixes, and improvements, but the star of the show is support for Intel Active Management Technology (AMT). Based on Intel’s vPro technology, AMT allows a system administrator to remotely manage devices even when the operating system is unavailable. Having access to the BIOS and the entire pre-boot sequence of a device is incredibly useful if a system crashes, or if there are issues during a software update.

Intel AMT is particularly interesting for system admins who manage automated teller machines (ATMs). Hackers have learned to take advantage of the difficulty system admins have changing BIOS passwords on systems “in the wild”. ATMs have been hard hit with exploits at the BIOS level, forcing banks and financial institutions to look for tools that allow secure remote management of the BIOS. With Netop Remote Control version 12.61, we are expanding our AMT support to include everything from AMT 2.2 to the current version, AMT 11.

As a certified remote control solution for ATMs manufactured by Diebold Nixdorf, NCR and Nautilus Hyosung, Netop Remote Control offers clear advantages for banks and financial institutions.

While expanded support for Intel’s AMT is especially relevant for ATMs, anyone with a device running an Intel chipset using AMT can benefit. Read the full release notes for Netop Remote Control version 12.61 here.

On May 22nd, Netop will release additional features with an update to the Netop Remote Control Portal. As with version 12.61, a variety of updates are included with the Portal release. The star of the Portal update is integration with AD Federation Services (ADFS).

With ADFS integration, the Netop Portal enables multiple authentication types within the same account. Organizations can continue using Portal based authentication, where user credentials are stored within each Portal account, or they can integrate with Active Directory.

This allows users to login with the same credentials they have for other company provided applications (e.g., email, network access).  For administrators, this provides a single location where User credentials and access can be managed.

Because both authentication types are available within the portal, organizations aren’t forced to add users to their AD when they want to provide access to a network resource. Administrators can manage their internal resources via AD (using the ADFS integration) and can continue to create Portal-only users for their external partners.

The Netop Portal is available free of charge to customers with a Netop Remote Control Guest license that is covered by the Netop Advantage Program. For more information on the Netop Portal, take a look at the Portal User’s Guide here.
Integration with Intel vPro


March 27, 2018 at 12:15 PM
In "Remote Support"
November 28, 2017 at 1:23 PM
In "Financial Services", "Financial Technology", "Government Technology", "Health Technology", "POS", "Remote Support", "Customer Service", "GDPR Compliance", "Industrial Technology", "Retail Technology"
November 16, 2017 at 3:16 PM
In "Financial Services", "Financial Technology", "Government Technology", "Health Technology", "POS", "Remote Support", "Network Security", "Customer Service", "GDPR Compliance", "Industrial Technology", "Retail Technology"

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