After flirting with perfection for a few months, the Netop Technical Support team logged a perfect 100% in both customer satisfaction with their support representative and number of customers who would recommend the support team to others. We have a great deal of pride in the service that we provide our customers throughout their experience – from the first time they inquire about our remote support, chat or classroom management solutions to helping answer their technical and best practices questions. The results of our tech support team’s survey is a result of the dedication that each team member shows and the professionalism which they apply to each encounter.
In addition, we consider to see our online chat solution, Live Guide, as the primary means of accessing our tech support team – with 48% of help requests coming through chat, compared to 15% coming through the phone. With Live Guide, our team can quickly diagnose issues, provide rapid responses and links to additional resources and effortlessly elevate support issues. Live Guide also logs each encounter, providing support agents a useful history of previous interactions. Features like co-browsing help agents diagnose the issues and Netop Remote Control is their go-to tool in resolving cases. Netop Remote Control gives help desks a single solution for rapid response across the widest array of devices and platforms. Customer satisfaction is one of the main reasons Netop’s customers choose Netop Remote Control and Live Guide.
Learn more about how Netop Remote Control can help reduce your support costs and improve customer satisfaction here.