6 Facts to Help You Understand Remote Control Software
No, remote control software isn’t the software that connects your kid’s Nintendo remote to the console. It’s actually a fairly common tool used by many different kinds of businesses to help increase productivity and provide extra convenience to both staff and customers. So, what is it? This article will go through 6 facts that will help you understand what it is, how it works, and how it can help you get more out of your business and your life.
What Is Remote Control Software?
At its core, remote control software simply refers to the software required to control one computer or device from another computer or device. You have a desktop computer at work with a mouse and keyboard. Imagine being able to control your work desktop from home using only your smartphone. That’s what our software can do for you.
Of course, the above example is a fairly simple application of remote control software. On a larger scale, it can be used to control servers and factory production lines halfway across the globe. No matter how big the application, the central principle remains the same – you are using a local device to control or manipulate a remote device that can be located anywhere else in the world.
For the most part, remote control software is used by large business’ help desks to better troubleshoot problems a remote user might be having. It is also commonly used internally inside of a company’s IT help ecosystem to provide remote workforce support.
Remote Control Software is Older than the Internet
One thing you might not already know about remote control software, even if you use it every single day, is that it existed before there was a World Wide Web. Initially it was designed to work on a local, private network in order to diagnose computer problems, and thus didn’t require the internet in order to work.
In fact, remote control software can still be installed on a local network to remotely control a device via a secured intranet. In large part, however, the prevalence of the world wide web has helped our software expand and greatly increase the number of businesses that use it. Now, thanks to the internet, any company can reap the benefits of remote control software
You Can Use It to Access a Computer from Anywhere
The biggest reason why remote control software has become so popular is the mere fact that it saves huge amounts of time and money. Because it allows an administrator or IT professional to remotely access a device from literally anywhere in the world with an internet connection, companies can save on travel and support staff can tackle more issues over the course of a day.
Whereas big companies used to have large IT staffs spread out across their entire service area in case anyone started experiencing an issue, now they can staff locally and virtually dispatch their best problem solvers to where they’re needed most. In that regard, it allows for a huge amount of growth because remote support software effectively expands your service area to anywhere in the world.
There are also useful applications of remote control software on a more local scale. For example, say you accidentally left a pitch deck on your desktop before travelling across town to make a sales pitch. Instead of having to postpone the meeting or make a fool of yourself in front of a prospective client, remote control software would let you remotely access your desktop computer to get the files you need in time for the presentation.
It Works on Mobile Devices, Too
In 2019, we don’t go anywhere without our smartphones. They might as well be installed directly into our hands! What’s great about how ubiquitous they’ve become is the fact that they are becoming more and more capable as computing devices.
At Netop, we saw how convenient it is for people to use their smartphones, and thought that convenience should also extend to remote control software. With Netop’s proprietary software, you no longer even need a computer to access remote devices, files, or servers. Using just your iOS or Android [GL1] device you can log in and control a computer that also has Netop’s software installed.
One thing to note, however, is that not all remote control software solutions offer this advantage. When looking for the right one for you and your business, make sure to consider how convenient mobile access is, given how many people already have and use a smartphone every single day.
It’s Secure and Safe
We’ll be the first to admit, it sounds a little scary to install software that grants remote access to a device you use for business. Or, for that matter, a personal device. We store so much of our lives on our devices, wouldn’t allowing remote access increase the risk of a malicious attack?
The short answer: no. The long answer: Netop has made security a top priority, and that extends to every single piece of software we create, including our remote control software. We’ve considered every possible access point that a hacker might try to leverage for an attack and cut them off at the pass.
With Netop you can securely manage user rights and permissions to ensure that only the right people have admin access to sensitive devices and data.
All Netop remote control software installations come standard with multi-factor authentication and end-to-end encryption. The former ensures a stolen password doesn’t result in forced entry by ensuring the person attempting to gain access is actually who they say they are. The latter makes sure that no one can snoop on chats or file transfers during remote access sessions.
It’s Convenient and Flexible
One of the best things about remote control software is that it can be configured to work specifically for your business. Netop offers some of the most customizable software on the market, allowing you to take advantage of the exact features you’ll use most – and the features that will help your business grow and thrive.
Netop lets you implement both one-to-many and many-to-one remote control sessions sessions to make the most out of your technician’s expertise. You can have one tech work on many lower-level issues at once, or you have the ability to let several specialized techs all tackle a hard-to-solve problem together.
Netop even offers flexible pricing, based on what works best for your business. With both subscription and perpetual pricing options, convenient and flexible software is within reach for you and your company.
Knowledge is Power
With facts come knowledge. With knowledge, understanding. Hopefully the facts laid out here help you better understand what remote control software is and how it works. Businesses from so many different industries already use this type of software to provide efficient support and keep their day-to-day processes running smoothly. Now it’s your chance. Take a look at the specific ways Netop remote control software can support your business and help it grow.
Sam Heiney is the Product Manager for Netop Remote Control.